Privacy Policy

At Almanac Grain (“Almanac”, “we” or “us”), we are committed to protecting your privacy and maintaining a policy of transparency regarding how we collect, use, and disclose your personal information. This Privacy Policy informs you of Almanac’s practices concerning the collection, use, and disclosure of personal information provided through our website, almanacgrain.ca (“Our Website”).

This policy does not apply to information collected by means other than Our Website, including purchases made in person at our bakeries, or to employee personal information held by Almanac.

For the purposes of this Privacy Policy, “personal information” refers to any information about an identifiable individual, excluding name, title, business address, or telephone number of a person when that person is acting for another organization or enterprise.

The personal information we may collect includes, but is not limited to:

• Contact information: name, street address, city, province, postal code, email address, and telephone number.
• Order information: the products, workshops and subscriptions you buy, your delivery or pickup choice, and your order history.
• Account information: the details you save in your customer account on Our Website, such as your addresses and your subscription settings.
• Information you send us: what you write in our special order form, our contact form, or an email to us.
• Use information: information related to your use of Our Website that our website platform records to operate it, such as your IP address, browser type and the pages you visit.

We do not receive or store your full payment card number. Payments are processed through the checkout provided by our e-commerce platform, Shopify Inc.

Your personal information will be used for the purposes for which it was provided. These purposes may include:

• Processing, delivering and supporting your orders, including local delivery and shipping by Canada Post.
• Registering you for workshops and contacting you about a workshop you have booked.
• Managing your subscription, including billing, deliveries and items you add to an upcoming order.
• Responding to your special order requests and other enquiries.
• Sending you our newsletter and news about our products, workshops and bakeries by email, with your express consent in accordance with Canada’s Anti-Spam Legislation (CASL).
• Keeping the business, tax and accounting records we are required to keep.
• Operating and improving Our Website.

We do not knowingly collect the personal information of minors (persons under the age of 14, or an older age in accordance with the laws of the person’s province of residence) without the consent of a parent or guardian. Please contact us using the details provided below if you are aware of our having collected the personal information of a person under the age of 14.

A cookie is a small data file placed on your device when you visit a website. Our Website uses only the cookies it needs to work, such as cookies that keep items in your cart, process your checkout, keep you signed in to your account and protect Our Website against fraud and abuse. These cookies are set by Shopify Inc., the platform Our Website is built on.

We do not use analytics cookies, advertising cookies or retargeting cookies, and we do not use advertising pixels or other advertising tracking technologies on Our Website.

You can block or delete cookies in your browser settings. If you block the cookies described above, your cart, checkout and account may not work.

We send our newsletter and marketing emails using Klaviyo, Inc. We send these emails only to people who have given their express consent. When you sign up, Klaviyo receives your email address and any other details you give us on the sign-up form.

When you open one of our emails or click a link in it, Klaviyo records that you did so. We use this to understand which emails are useful to our readers.

You can unsubscribe at any time by clicking the unsubscribe link at the bottom of any of our emails, or by contacting us. Unsubscribing stops our marketing emails. You will still receive emails about orders, workshops and subscriptions you have with us.

We may share your personal information with trusted third-party service providers to help us operate Our Website, fulfil your orders, and communicate with you. These are:

• Shopify Inc., which provides our online store, checkout, customer accounts and subscriptions, and the payment processors that process payments made through its checkout
• Klaviyo, Inc., which sends our newsletter and marketing emails
• Canada Post Corporation and our local delivery providers, which deliver your orders
• providers of website hosting and maintenance

These third parties are contractually obligated to protect your information and use it only for the purposes we specify, in compliance with applicable privacy laws.

Some of our third-party service providers, including Shopify and Klaviyo, may process personal information in jurisdictions outside of Canada, including the United States. When your personal information is processed outside of Canada, it may be subject to the laws of that jurisdiction, including laws that may permit access by government authorities. We take reasonable steps to ensure that our service providers protect your personal information through contractual and other appropriate safeguards.

We do not sell, license, trade, or rent your personal information to third parties.

Almanac may also disclose personal information if required to do so by law, regulation, court order, or other legal processes, or to protect the rights, privacy or safety of others, or to meet legal, regulatory, security and processing requirements.

We collect personal information only with your consent. Consent for the use or disclosure of personal information will generally be sought at the time of collection, or in some cases after collection but before its use.

The type of consent (express or implied) sought will depend on the sensitivity of the information and your reasonable expectations.

You may withdraw consent at any time, subject to legal or contractual restrictions and reasonable notice by contacting us. If you withdraw consent to information we need to fulfil an order, workshop booking or subscription, we may not be able to provide it.

Almanac takes commercially reasonable steps to protect personal information against loss, unauthorized access, and disclosure. This protection applies to both electronic and physical formats. Access to personal information is restricted to selected employees or representatives, and security measures such as access control procedures are employed.

In the event of a data breach that poses a real risk of significant harm, we will notify affected individuals and the appropriate authorities as required under the Personal Information Protection and Electronic Documents Act (PIPEDA).

We retain your personal information only as long as necessary to fulfil the purposes for which it was collected and to comply with applicable laws. For example:

• Order records are retained for as long as we are required to keep them for tax and accounting purposes.
• Information provided through our special order form or contact form is retained only as long as needed to respond to your request.
• Your email address remains on our newsletter list until you unsubscribe.

Once the information is no longer required, we securely destroy or anonymize it.

Upon request, we will make reasonable efforts to provide access to the personal information we hold about you, except in certain limited circumstances (e.g., where disclosure may affect the privacy of others or where we are prohibited from sharing information for legal reasons).

You may update or correct your personal information in your customer account on Our Website or by contacting us.

If you believe that we have failed to comply with this Privacy Policy or Canadian privacy laws, you may submit a complaint to us using the contact details provided below.

Our Website may contain links to third-party websites. We are not responsible for the privacy practices of these third-party sites, and we recommend reviewing their privacy policies before providing any personal information.

Almanac may update this Privacy Policy from time to time. We will post the updated policy on Our Website with a new “Last updated” date. If we make a material change to how we use your personal information, we will tell you before the change takes effect, by a notice on Our Website or by email.

If you have any questions, would like to request access to or the deletion of your personal information, or have any concerns regarding this Privacy Policy, please contact the person responsible for privacy at Almanac:

Gabrielle Prud’homme

E-mail: [email protected]